Return Policy


1) Do you have a return policy or exchange policy?

2) May I return my order?

3) Why are Shybexa Hair Extensions non-returnable if opened?

4) How do I make a return?

5) Do I have to pay for the shipping of my return?

6) When will I receive my refund?

7) What is the return period?

8) May I return Shybexa Hair Extensions without contacting you or getting an RMA?

9) How may I contact you?

 

 

1) Do you have a return policy or exchange policy?

Yes, we are pleased to offer a return policy on unopened hair extensions within fourteen (14) days of receiving your order. We find that we have very low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with.

 

2) May I return my order?

We find that we have significantly low return rates and we are proud of the high quality hair extensions that we offer. However, we are more than happy to accommodate returns of hair extensions that have NOT been opened, worn or tampered with.

Shybexa Hair Extensions are packaged with a special security seal which identifies if the extensions have been tampered with or taken out of the original packaging.

 

3) Why are Shybexa Hair Extensions non-returnable if opened?

Human hair extensions are considered a hygienic product. We DO NOT ALLOW opened items to be returned for the safety of all of our clients. Other hair extension suppliers do not allow returns of opened items for the same reason.

 

4) How do I make a return?

You must contact us first at info@shybexahair.com within the fourteen (14) day return period. We will then issue you a Return Merchandise Authorization (RMA). All Shybexa Hair Extensions must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or a return will not be issued. All returns must be accompanied by a copy of your invoice. We will then provide you with our return address that is located in Sacramento, Ca.USA where the returned items will be inspected to see if you qualify for a return. Opened merchandise will not be refunded.

 

5) Do I have to pay for the shipping of my return?

You are responsible for all return shipping costs and we recommend that you send your return with a tracking number because Shybexa Hair will not be responsible for lost returns. Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you may be liable for custom charges if any.

 

6) When will I receive my refund?

A full refund will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and taken out of the original packaging which is protected by a security seal.

 

7) May I return Shybexa Hair Extensions without contacting you or getting an RMA?

No. You must contact us prior to sending your return as our return address is different from the address we ship our hair extensions from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us will be denied as returns cannot be accepted at our warehouse facility.

 

8) How may I contact you?

You may contact us by e-mail at info@shybexahair.com and we will reply to you within 24 hours. If you wish to exchange your item(s) please follow our exchange policy here.

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