EXCHANGE POLICY


1) Do you have an exchange policy?

2) May I exchange my order?

3) Why are Shybexa Hair Extensions non-exchangeable if opened?

4) How can I exchange my hair extensions to the right color?

5) Do I have to pay for the shipping of my exchange?

6) When will I receive my exchange?

7) What is the exchange period?

8) May I exchange Shybexa Hair Extensions without contacting you or getting an RMA?

9) How may I contact you?

 

 

1) Do you have an exchange policy?

We understand that picking the right extensions might be a little difficult when choosing from a computer screen, so we are happy to exchange your unopened Shybexa Hair Extensions for different ones within fourteen (14) days of delivered date. Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with.

 

2) May I exchange my order?

We find that we have significantly low return rates and we are proud of the high quality hair extensions that we offer. However, we are more than happy to accommodate exchanges of hair extensions that have NOT been opened, worn or tampered with.

Shybexa Hair Extensions are packaged with a special security seal which identifies if the extensions have been tampered with or taken out of the original packaging.

 

3) Why are Shybexa Hair Extensions non-exchangeable if opened?

Human hair extensions are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients. There is a special seal on the extensions that identifies if the package has been opened.
 

4) How can I exchange my hair extensions to the right color?

You must contact us first at info@shybexahair.com within fourteen (14) day exchange period. We will then issue you a Return Merchandise Authorization (RMA). All Shybexa Hair Extensions must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or an exchange will not be issued. All exchanges must be accompanied by a copy of your invoice.
We will then provide you with our return address which is in Sacramento, Ca. USA where the exchanged item will be inspected to see if you qualify for an exchange. Opened merchandise will not be exchanged.

 

5) Do I have to pay for the shipping of my exchange?

You are responsible for all exchange shipping costs and we recommend that you send your exchange with a tracking number as Shybexa Hair will not be held responsible for lost returns.
Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you.

 

6) When will I receive my exchange?

We will send you the different hair extensions that you select after we have received, inspected and confirmed that the returned hair extensions were not opened and taken out of the original packaging and/or the seal around which is protected by a security seal.

 

7) What is the exchange period?

We will provide an exchange for unopened hair extensions within fourteen (14) days of the date that you receive your hair extensions.

 

8) May I exchange Shybexa Hair Extensions without contacting you or getting an RMA?

No. You must contact us prior to sending your exchange as our return address is different from the address we ship our hair extensions from. Also, the RMA facilitates tracking of your returned product and expedites your exchange.
Please note that exchanges for merchandise returned without contacting us will be denied as returns cannot be accepted at our warehouse facility.

 

9) How may I contact you?

You may contact us by e-mail at info@shybexahair.com and we will reply to you within 24 hours.

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